Effective Date: 17 April 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the services, products, software, and platforms provided by Eagle Eye Technology ("we", "us", or "our"), a company registered in England and Wales with its principal place of business at Austen House, Units A-J, Station View, Guildford, Surrey, GU1 4AR.

By engaging Eagle Eye Technology for any service or by accessing any of our platforms, you ("Client") agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you confirm that you have authority to bind that entity.

2. Our Services

Eagle Eye Technology provides a range of technology services, including but not limited to:

  • Software Development — design, development, and delivery of bespoke software systems, including AI-enhanced solutions

  • Managed Systems — ongoing management, monitoring, and support of technology systems

  • Mobile Systems — development and management of mobile applications and platforms

  • Digital Content — technology powering digital experiences and content delivery

  • Message Centre — an API-based SMS messaging platform for sending and receiving SMS messages programmatically

The specific scope, deliverables, and pricing for any engagement will be set out in a separate Statement of Work, proposal, or service agreement between the parties.

3. Use of Our Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not:

  • Use our services in any way that violates applicable local, national, or international law or regulation

  • Engage in any conduct that is harmful, fraudulent, deceptive, or abusive

  • Attempt to gain unauthorised access to any of our systems, networks, or platforms

  • Interfere with or disrupt the integrity or performance of our services

  • Reproduce, duplicate, resell, or exploit any part of our services without our prior written consent

4. Client Responsibilities

You are responsible for:

  • Providing accurate and complete information necessary for the delivery of services

  • Ensuring that any content, data, or materials you provide to us does not infringe the intellectual property rights or other rights of any third party

  • Complying with all applicable laws and regulations relevant to your use of our services, including data protection, marketing, and communications law

  • Maintaining the security of any account credentials, API keys, or access details provided to you

5. Intellectual Property

5.1 Our Intellectual Property

All intellectual property rights in our platforms, proprietary tools, methodologies, documentation, and pre-existing software remain owned by or licensed to Eagle Eye Technology. These Terms do not transfer any ownership of our intellectual property to you.

5.2 Deliverables

Unless otherwise agreed in writing, intellectual property rights in bespoke work created specifically for you as part of a software development engagement will transfer to you upon receipt of full payment for that work. Any pre-existing Eagle Eye Technology tools, frameworks, or components incorporated into deliverables remain our property, and we grant you a licence to use them as part of the deliverable.

5.3 Your Materials

You retain ownership of any content, data, or materials you provide to us. You grant Eagle Eye Technology a non-exclusive licence to use such materials solely to the extent necessary to deliver the agreed services.

6. Data Protection and Privacy

Both parties shall comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Where Eagle Eye Technology processes personal data on your behalf in the course of delivering services, the parties will enter into a Data Processing Agreement as required by applicable law.

Our Privacy Policy, available at www.eagleeyetechnology.com/privacypolicy, sets out how we collect, use, and protect personal data.

7. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the services that is designated as confidential, or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure.

This obligation does not apply to information that: (a) is or becomes publicly available other than through a breach of this clause; (b) was already known to the receiving party at the time of disclosure; or (c) is required to be disclosed by law or a regulatory authority.

Confidentiality obligations shall survive the termination of any engagement between the parties.

8. Fees and Payment

Fees for our services will be set out in the relevant proposal, Statement of Work, or service agreement. Unless otherwise agreed:

  • Invoices are payable within 30 days of the invoice date

  • We reserve the right to suspend services where payment is overdue

  • We may charge interest on overdue amounts at the rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

9. Warranties and Disclaimers

Eagle Eye Technology will perform services with reasonable skill and care and in accordance with the agreed specification.

To the fullest extent permitted by law, we make no other warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services or platforms will be uninterrupted, error-free, or free from security vulnerabilities.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Eagle Eye Technology shall not be liable to you for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, loss of data, loss of goodwill, or business interruption.

Our total aggregate liability to you for any claims arising under or in connection with these Terms or any service engagement shall not exceed the total fees paid by you to Eagle Eye Technology in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.

11. Indemnification

You agree to indemnify and hold harmless Eagle Eye Technology and its officers, employees, and agents from and against any claims, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your use of our services in breach of these Terms; (b) your violation of any applicable law or third-party rights; or (c) any content or data you provide to us in connection with our services.

12. Term and Termination

These Terms apply for the duration of any active service engagement between the parties. Either party may terminate an engagement by providing written notice as specified in the relevant Statement of Work or service agreement.

Eagle Eye Technology may suspend or terminate access to any platform or service immediately if you materially breach these Terms and fail to remedy the breach within 14 days of written notice, or immediately where the breach is not capable of remedy.

Provisions that by their nature should survive termination — including intellectual property, confidentiality, limitation of liability, and indemnification — shall continue to apply after termination.

13. Amendments

We reserve the right to update these Terms from time to time. Material changes will be communicated via our website or by direct notice. Your continued use of our services following notification of any changes constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

15. General

In the event of any conflict or inconsistency between these Terms and the terms of a fully executed Statement of Work, service agreement, master agreement, or any other duly executed contract between the parties, the terms of such executed contract shall prevail and take precedence to the extent of the conflict.

Severability: If any provision of these Terms is found unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, with the remaining provisions continuing in full force and effect.

Waiver: No failure or delay by either party in exercising any right shall constitute a waiver of that right.

Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Contact Us

If you have any questions about these Terms, please contact us:

Email: info@eagleeyetechnology.com

Address: Austen House, Units A-J, Station View, Guildford, Surrey, GU1 4AR

Website: www.eagleeyetechnology.com